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Based in Kigali, Rwanda

Your IT,
Our Expertise

Empowering organizations with reliable, data-driven tools. From GIS and street addressing to web development and digital transformation — we make technology work for Rwanda and beyond.

Impact at a glance
130K+
Google Maps contributions
17M+
Views on our contributions
125K+
House numbers assigned
5,269
Roads named in Kigali
Google Maps Content Partner · Rwanda
130,000+
Google Maps contributions
125,463
House numbers assigned
45,511
Street signs designed
17M+
Views on our map contributions
What we do
Our services
From spatial data to digital presence — iHelp delivers end-to-end technology solutions for businesses and institutions in Rwanda and beyond.

GIS Services

Certified Google Maps Content Partner delivering mapping, spatial analysis, and geospatial data for cities, governments, and organizations.

  • Mapping & spatial analysis
  • Street addressing & house numbering
  • 3D city models & animated GIS videos
  • Training in GIS tools
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Website, Web App & Mobile App Development

Custom websites, web applications, and mobile apps built to solve real business problems — from client-facing platforms to internal tools and automation systems.

  • Custom website design
  • Web app development
  • Mobile app development
  • Online payment & booking integrations
  • Workflow automation tools
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Google Business Profile

Profile setup, verification, and SEO optimization to improve your visibility on Google Search and Google Maps.

  • Business verification on Google Maps
  • Profile optimization & SEO
  • Training in digital tools
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Virtual Tour Services

360° panoramas via Google Street View so clients can experience your space before they visit — building trust and increasing footfall.

  • 360° panoramic imaging
  • Google Street View integration
  • Virtual business tours
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Translation Services

Kinyarwanda, English, and French — technical documents, marketing content, subtitles, and multimedia. Over 10 years of experience.

  • Technical document translation
  • Subtitles & multimedia content
  • Content proofreading
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Remote Troubleshooting & Repair

Software support for Windows, macOS, Android, iOS and more — diagnosed and resolved remotely, fast and reliably.

  • Software troubleshooting
  • Device repair across multiple OS
  • Remote support & resolution
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Landmark project
Kigali City Geospatial Data
Our flagship project significantly enhanced urban planning and navigation infrastructure in Kigali City, creating comprehensive geospatial data that benefits locals, tourists, and government agencies alike.
5,269
Roads named across 28 sectors, covering 1,882 km
125,463
House numbers assigned or updated citywide
45,511
Street signs designed across 20,192 intersections

Produced detailed 3D models of Kigali buildings for urban planning, tourism, and emergency response

Trained 100 drivers from Move by Volkswagen, enhancing local navigation and transport systems

Delivered Google-ready datasets accurate enough to power navigation apps at national scale

Supported real-time road closure management via Waze during the 2025 UCI Road World Championships

Who we serve
Key sectors
iHelp applies its expertise across critical sectors, leveraging data and technology to drive development and foster smarter communities.

Education

  • School mapping & ECD centers
  • Spatial data for educational planning
  • Reading club & library mapping

Health & Social Protection

  • Health facility access mapping
  • Beneficiary tracking & monitoring
  • Disability center mapping

Infrastructure & Urban Planning

  • Street addressing (125,463 numbers)
  • Utilities mapping
  • 3D city models

NGOs & Donor Programs

  • Impact evaluations & monitoring
  • Community resource mapping
  • Video translation for education

Government Agencies

  • Data systems for policy & planning
  • Geospatial data initiatives
  • National mapping integration

Cross-cutting Applications

  • Advanced mobile surveys
  • Automation & workflow optimization
  • Digital transformation solutions
Proven results
Client success stories
From government agencies to international NGOs — here is how we have made a difference.
City of Kigali
City of Kigali
Delivered a comprehensive street addressing project across 28 sectors, creating geospatial infrastructure that now powers navigation and urban planning citywide.
5,269 roads named125,463 house numbers1,882 km covered
Three Stones
Three Stones
Mapped community resources across Rwanda including ECD centers, reading clubs, libraries, and special needs schools. Also produced animated GIS videos for education programs.
2,936 ECD centers1,771 reading clubs82 special needs centers
Ubongo
Ubongo
Translated 500 educational videos from English to Kinyarwanda, significantly expanding access to quality educational content for children across Rwanda.
500 videos translatedEnglish to Kinyarwanda
Rwanda National Police
Rwanda National Police
Enabled real-time road closure updates via Waze during the 2025 UCI Road World Championships, supporting traffic management and public safety across Kigali.
UCI 2025 ChampionshipsReal-time traffic data
Move by Volkswagen
Move by Volkswagen
Trained 100 drivers and 20 staff on Waze and Google Maps, and integrated drivers into a local community network for real-time traffic collaboration.
100 drivers trained20 staff trained
Ecofleet Solutions
Ecofleet Solutions
As Waze Country Manager, supported Kigali's dedicated bus lane launch by updating the Waze map with alerts at major junctions, pushing hyperlocalized messages in Kinyarwanda and English, and adjusting routing to deprioritize bus lane roads for non-bus traffic.
Waze map updatesKinyarwanda & English alertsRoute optimization
Spruik LTD
Spruik LTD
Built and optimized a Google Business Profile, and trained their team on task management and workflow tracking using Trello automations.
GBP setup & optimizationTrello automation training
Who we are
Local expertise,
global standards

iHelp is a Rwanda-based digital solutions company that provides real-time help and proactive solutions for current and future challenges. Using custom tools and automations, we streamline tasks, meet deadlines, and ensure accountability.

Vision: To be a leading provider of digital and geospatial solutions in Africa.

Mission: To empower organizations with reliable, data-driven tools and to provide help in real-time or proactively share solutions to potential problems.

Innovation
Continuously seeking new and better ways to solve challenges.
Integrity
Upholding the highest ethical standards in all our work.
Collaboration
Fostering strong partnerships to achieve shared goals.
Impact
Driving meaningful and measurable positive change.
BN
Baptiste Ndayisaba
Founder & Managing Director
A strategic technology and expansion leader with 8+ years of experience across Africa. Waze Country Manager for Rwanda and certified Google Maps Local Guide with over 130,000 contributions and 17 million views. Former Director of Customer Success at DreamStart Labs, where he built and led a 25-person team spanning 18 countries across Africa, Asia, and Latin America. Former COO at Spruik Agency, and Kinyarwanda Localisation Consultant for Ubongo International, delivering broadcast-ready content for TV and radio audiences across Rwanda. Fluent in French, English, and Kinyarwanda.
Education
MBA in Business Analytics · O.P. Jindal Global University
BSc Zoology & Conservation · University of Rwanda
Certifications
Professional Certificate in Customer Experience Management · IMTFe
Voice of the Customer (VoC) · Coursera
Fundamentals of Project Planning & Management
PMP Certification (In Progress)
Waze Country Manager Google Maps Partner GIS & Mapping Customer Experience Fintech MBA — Business Analytics French · English · Kinyarwanda
Get in touch
Have an idea?
Let's discuss it.
Whether you need GIS work, a new website, translation services, or help with your Google Business Profile — we would love to hear from you.
Address
KN 4 Ave, Norrsken House, Kigali, Rwanda
Website